Refund policy

Returns
Due to health regulations, unfortunately we can’t offer you a refund or exchange.

Non refundable items:
- All health and personal care items (Hair items)

At M&M Elite Hair  we maintain a very high level of quality assurance. All hair orders are thoroughly inspected before shipped. It is our primary focus to make sure you are completely satisfied.
Due to the nature of our products, all sales are final.

Refunds (if applicable)
If you received the wrong item we will take care of those orders only. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@mmelitehair.com.

Sale items (if applicable)
 Unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@mmelitehair.com and send your item to: M&M ELITE HAIR, 3949 Woodrow Drive , Port Arthur TX 77642, United States with a written statement.
We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you’ve received a product that is truly defective and unusual we want to hear from you! If you have received any product that is defective you must contact us within 3 – 5 business days of receipt of the merchandise. Although no refunds are permitted we will address the quality issue at once. A customer service Representative will provide the customer with mailing instructions for the return of ALL of the product in question. Customers will be responsible for paying costs associated with returning the item to us.  If M&M Elite Hair verifies and agrees that the product is defective in any way, we will then exchange or replace the item.
If M&M Elite Hair does not validate the product defect issue, we will return the item in question to the customer at our expense without an exchange of product. However we will not accept any product that has been altered in any way.We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, or washed) in any way.
According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution.

Shipping
To return your product, you should mail your product to: M&M ELITE HAIR, 3949 Woodrow Drive , Port Arthur TX 77642, United States

You will be responsible for paying for your own shipping costs for returning your item. All items are shipped from overseas so rates are higher. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Because overseas products take longer than regular mail, your product may take longer to reach you.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

All Express Shipments Require a Signature.
We will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf of USPS, UPS,FED Ex, or DHL. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust your order to be delivered on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us admin@mmelitehair.com
FAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS

Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped via the address you provide.  If an address correction needs to be made after your shipment has been sent you will be assessed the $10 fee that is charged to us to make the correction. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
If a shipment is returned due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

LOST SHIPMENTS 

If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately. We will contact the carrier right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 8-10 business days. If it is determined that your shipment has been lost a replacement will be sent pending their investigation of the situation.